Complaints and Right of Withdrawal

Have you received a delivery from us that was damaged or destroyed during transport? Please contact Daniel at 46 76 96 22 to have the damaged products replaced.

Right of Withdrawal

PKU.no offers a 14-day right of withdrawal, starting from the day you receive your order.

According to the Norwegian Right of Withdrawal Act, goods can be returned within 14 days. You only pay the return shipping. Goods must be unused and returned in the original packaging. Refund is processed once the goods are received. A cancellation form is included with your order.

The following rules apply:

• The item must be kept in the same condition as received.
• The item cannot be used. Sealed hygiene items are excluded if the seal is broken.
• Damage due to negligence voids the right of withdrawal.
• Return at your own cost within 14 days in original packaging.
• No cash-on-delivery returns.

The right of withdrawal does not apply to:

• Items not returnable in same condition due to negligence.
• Items that cannot be returned due to their nature.
• Perishable items.
• Pharmaceuticals and medical devices.
• Sealed hygiene products where seal is broken.

Return Options

Option 1: Return Yourself

• Email kundeservice@pku.no with name & order number.
• Fill out included cancellation form.
• Return package via Posten to:

PKU.no / Fifteen AS
Sofiemyrveien 4
1412 Sofiemyr

Option 2: Use a Return Label

• Email kundeservice@pkumat.no with name & order number.
• Use the return label included with your order.
• Return via Posten.
• Return fee: NOK 79,-

Complaints

If a product is defective, you may request a replacement, price reduction, or cancellation in accordance with the Consumer Purchase Act. Contact customer service as soon as possible—preferably in writing.

Complaints must be made within a reasonable time and no later than two years (or five years for items meant to last longer).

Customer Service Contact:

Email: kundeservice@pku.no
Phone: 46 76 96 22

Please include your order number for faster service.

Refund for approved complaints is issued within two weeks after receiving the returned goods.

PKU.no follows the decisions of the Consumer Disputes Committee.

Warranty

Warranty follows the manufacturer's warranty terms.