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When you use our website, make purchases in the online store, and/or are in contact with us, PKU.no will process personal data about you. Personal data is information that can be directly or indirectly linked to an individual. PKU.NO continuously works to protect your privacy and processes your data in accordance with the Personal Data Act.
Data Controller:
PKU.NO / FEMTEN AS
Address: Sofiemyrveien 4, 1412 Sofiemyr
Email: kundeservice@pku.no
Phone: 46769622
Organization no.: 925 068 594
When registering, we collect: name, email, address, phone number and date of birth. This data is required to create your user account.
When shopping at PKU.no, we store contact details, order details and order history to process your purchase, follow up, deliver products and meet accounting obligations.
For blue prescription orders, we store name, address, contact details, social security number and prescription details to document compliance with legal requirements.
Card details are stored securely by Klarna. PKU.no does not store card numbers beyond what is required to manage payment issues.
If you consent, we send marketing and newsletters. Consent can be withdrawn at any time.
Information about your purchase pattern is stored to provide relevant offers.
We store necessary information to run competitions or surveys. Data is deleted once completed.
We store contact details and inquiry information to offer good service and follow-up.
PKU.no uses cookies to recognize your device, simplify navigation, improve user experience, analyze traffic, and personalize ads. Cookies also help deliver relevant marketing via partners such as Google and Facebook.
Types of cookies we use:
You may restrict cookies through your browser, but some website features may not work properly.
We only disclose personal information when legally required or necessary to fulfill our agreement with you.
Prescription information is shared with HELFO, Regional Health Enterprises and relevant healthcare providers as required by law.
We use data processors to handle technical operations and deliveries. All processors operate under strict confidentiality and agreements ensuring secure handling of personal data.
We store personal data only as long as necessary or required by law. If you delete your user profile, associated personal data will also be deleted.
Processing a prescription requires PKU.no to follow statutory procedures, including storing and sharing necessary information with authorities and healthcare providers.
PKU.no uses secure systems to protect sensitive personal data for online purchases. If you send sensitive information in insecure channels, PKU.no cannot be held responsible.
You have the right to request access, correction, deletion, restriction, objection and data portability regarding your personal information.
More info: www.datatilsynet.no
If you believe your data is misused, contact us at kundeservice@pku.no or file a complaint with the Data Protection Authority.
Privacy Officer: egil@PKU.no
Changes in services or regulations may lead to updates in this privacy policy.